FAQs

Once you receive your proposal via email, secure your booking by selecting the services you’d like done, clicking the “Accept” button at the top of the page, and submitting your payment information in our secure portal. You’ll then receive a confirmation email with a link to complete our New Client Onboarding Form. Once these items are completed, you’ll receive a call from us to schedule, or confirm, your appointment!

Tipping is not required; however, it is always greatly appreciated by our staff! A text message will be sent to you upon completion of each visit that includes a link with the option to tip your technician. The standard amount is 10%-20% of the cost of service; however, you may enter a custom amount of your choosing. We thank you in advance for your generosity!

Yes! T&T is pet-friendly company, so please feel free to leave your people-friendly pets in the house during your visit. However, we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable.

Aggressive animals must be kenneled in a separate room (which will not be cleaned), or outside the home during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.

Due to insurance policy limitations, there are some areas of the home that we will not clean. Below are the items with limitations:

🔺We do not hand wash dishes or run dishwashers.

🔺We do not wash window blinds; we will only dust them.

🔺We do not clean biohazard or human/pet fecal matter.

🔺We do not wet-wipe electronics (TV screens, keyboards, smart home devices, etc.).

🔺We are not licensed/insured for hoarding clean-up or trash removal.

🔺We do not wash walls.

🔺We cannot move any furniture over 20 lbs. However, we will do our best to clean underneath these items as much as possible.

🔺We do not climb higher than a 2-step ladder.

🔺We cannot clean anything outside of the home. This includes, but is not limited to: exterior doors, exterior windows, porches, decks, balconies, walkways, or siding.

If you’re unsure about something, please call us to clarify!

We kindly ask that you notify us 24 hours in advance if you would like to cancel, skip, or reschedule an appointment. For less than 24 hours notice, you will be subject to a charge of 50% of your service rate. This is to compensate our staff for the loss of time and work they were expecting.

We do not offer recurring cleaning services over one month. If more than one month elapses between appointments, you will be charged the First Time Classic Clean rate (indicated on your original proposal) at your next appointment.

Nope! Both client and Tucked & Tidy are at liberty to terminate services at any time, for any reason.

Our goal at T&T is your satisfaction, so we 100% guarantee all of our services! If you are not happy with the results, please contact us within 24 hours after your appointment and we will return to reclean the areas at no cost.

Please note that we do not offer refunds for completed services. All payments are due at the completion of each job.

Tucked & Tidy may send occasional text messages and/or emails with appointment reminders and promotions.

All clients and customers are required to have a credit/debit card on file prior to beginning services. However, you may choose to pay for your service via a different method. Payment options will be discussed during your in-home estimate or over the phone.

All payments are due and processed on the day of service.

If your credit/debit card information changes, please notify us prior to your next upcoming service.

In order to maintain a high-quality service and keep up with rising costs, our rates will need to increase from time to time. Tucked & Tidy reserves the right to increase service rates at any time, for any reason. The client will ALWAYS be notified ahead of time of any upcoming rate increases.

You do not need to be home during your service! However, we will need some way to access your property on the scheduled appointment day/time. Information regarding property access (door code, key, garage code, etc.) must be provided prior to the service.

We do not carry keys, so access must be available on the property.

Please note that, if for any reason our technicians are unable to enter the home within 20 minutes of the start time of service, you will be charged a lock-out fee of 50% of your service rate. This is to compensate our staff for the loss of time and work they were expecting.

Tucked & Tidy reserves the right to take photos of your home for marketing and quality control purposes. No identifying information would ever be shared publicly. If you would like to opt-out of this, please contact the owner (Lauren) directly.

Tucked & Tidy is closed for all major holidays, including: New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

If your recurring appointment falls on a company holiday, our staff will contact you ahead of time to reschedule your appointment for another day that week.

Tucked & Tidy protects its clients and employees with General Liability Insurance and Workers’ Compensation. Please let us know immediately if you believe there has been damage done to your property by one of our technicians. Breakages, damages, and injuries will be investigated on a case-by-case basis at the time of the incident.

If there are sentimental or fragile items in the home, this will be pre-discussed during booking, and a note will be added to your work order to not clean or move the item during the service.

If you're interested in being a part of our amazing team, fill out an application on our website! Just visit the Employment Application page to get more details.

Most definitely, you can check out our blog posts to see what techniques we use to maintain your home clean and fresh