FAQs

Please call our office at (732) 301-6109 to receive a quote and schedule your initial service.

When you sign up for recurring services (weekly, biweekly, or monthly), your appointments will be automatically scheduled. You'll receive a reminder email 3 days prior, and a text message 2 days prior, to each appointment.

Tipping is not required; however, it is always greatly appreciated by our staff! A text message will be sent to you upon completion of each visit that includes a link with the option to tip your technician. The standard amount is 10%-20% of the cost of service; however, you may enter a custom amount of your choosing. We thank you in advance for your generosity!

Yes! T&T is pet-friendly company, so please feel free to leave your people-friendly pets in the house during your visit. However, we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable.

Aggressive animals must be kenneled in a separate room (which will not be cleaned), or outside the home during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.

For insurance and safety reasons, we do not:

• Clean outside the home (exterior windows, doors, porches, decks, balconies, walkways, siding). This includes window tracks -- we do not open windows.
• Clean unfinished spaces, including but not limited to unfinished basements, attics, garages, storage rooms, or construction zones
• Move heavy furniture or appliances (couches, tables, dressers, armoires, trunks, refrigerators, ovens, dishwashers)
• Climb higher than a two-step ladder
• Wash walls or blinds
• Handle biohazards or human/pet waste
• Wet-wipe electronics (TVs, keyboards, smart devices)
• Perform hoarding cleanups or trash removal
• Install or change duvet covers
• Perform deep floor restoration (grout scrubbing, specialty floor treatments)

While we strive for excellent results, we cannot guarantee full stain or buildup removal in one visit—especially for long-neglected areas. Some buildup requires multiple visits.

If you’re unsure about something, please call us to clarify!

We kindly ask that you notify us 48 business hours (M-F, 8am-5pm) in advance if you would like to cancel, skip, or reschedule an appointment (Monday appointments - notify by Friday at 5pm). For less than 48 hours notice, you will be subject to a charge of 50% of your service rate. This is to compensate our staff for the loss of time and work they were expecting.

**Please note that all initial cleanings require a 50% non-refundable deposit to book.**

We do not offer recurring cleaning services over one month. If more than 6 weeks elapses between appointments, you will be charged the initial Classic Clean rate (indicated on your original proposal) at your next appointment.

Tucked & Tidy does not require long-term service contracts. You may cancel services at any time in accordance with our scheduling and appointment cancellation policies. However, all active service terms—including payment, non-solicitation, fees, and liability protections—remain fully enforceable.

You will be asked to sign our service agreement, which you will receive via email. This is not a contract, but rather an understanding and acknowledgement.

Our goal at T&T is your satisfaction, so we 100% guarantee all of our services! If you are not happy with the results, please contact us within 24 hours after the completion of your appointment, and we will return to reclean the areas at no cost.

Please note that we do not offer refunds for completed services. All payments will be charged at the completion of each job.

Tucked & Tidy may send occasional text messages and/or emails with appointment reminders and promotions.

Payment is due at the time of service. All major credit cards are accepted, and a card on file is required to hold all appointments.

A 50% non-refundable deposit is required to book any initial cleaning, with the remaining balance charged the day after service.

All quoted rates are estimates based on the information provided. If additional time is needed due to the home’s condition, we will contact you for approval before proceeding and adjusting the final rate.

If your credit card information changes, please notify us prior to your next upcoming service.

In order to maintain a high-quality service and keep up with rising costs, our rates will need to increase from time to time. Tucked & Tidy reserves the right to increase service rates at any time, for any reason. The client will ALWAYS be notified ahead of time of any upcoming rate increases.

You do not need to be home during your service! However, we will need some way to access your property on the scheduled appointment day/time. Information regarding property access (door code, key, garage code, etc.) must be provided prior to the service.

We do not carry keys, so access must be available on the property.

Please note that, if for any reason our technicians are unable to enter the home within 20 minutes of the start time of service, you will be charged a lock-out fee of 50% of your service rate. This is to compensate our staff for the loss of time and work they were expecting.

Tucked & Tidy reserves the right to take photos of your home for marketing and quality control purposes. No identifying information would ever be shared publicly. If you would like to opt-out of this, please contact the owner (Lauren) directly.

Tucked & Tidy is closed for all major holidays, including: New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

If your recurring appointment falls on a company holiday, our staff will contact you ahead of time to reschedule your appointment for another day that week, or as close to the date as possible.

Tucked & Tidy protects its clients and employees with General Liability Insurance and Workers’ Compensation. Please let us know immediately if you believe there has been damage done to your property by one of our technicians. Breakages, damages, and injuries will be investigated on a case-by-case basis at the time of the incident.

If there are sentimental or fragile items in the home, this will be pre-discussed during booking, and a note will be added to your work order to not clean or move the item during the service.

If you're interested in being a part of our amazing team, fill out an application on our website! Just visit the Employment Application page to get more details.

Most definitely! You can check out our blog posts to see what techniques we use to maintain your home, keeping it clean, fresh, and tidy.